Refund Policy

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1. Introduction

At UFACE Technology Solutions (OPC) Private Limited, we strive to provide high-quality services and customer satisfaction. This Refund Policy outlines the conditions under which refunds will be granted for our services.

2. Eligibility for Refunds

Refunds are available under the following conditions:

  • The service provided was not as described or agreed upon.
  • There was a technical issue that could not be resolved within a reasonable timeframe.
  • The service was not delivered within the specified timeframe, and there was no prior communication regarding the delay.

3. Non-Eligibility for Refunds

Refunds will not be provided under the following conditions:

  • Change of mind after the service has commenced or been delivered.
  • Dissatisfaction due to a lack of understanding or knowledge about the service on the client’s part.
  • Issues arising from third-party integrations or services not provided by UFACE Technology Solutions (OPC) Private Limited.

4. Process for Requesting a Refund

To request a refund, please follow these steps:

  1. Contact Us: Notify us of your request within 14 days of receiving the service. You can contact us at support@ufacetechnologysolutions.com.
  2. Provide Details: Include your name, contact information, service details, and the reason for the refund request.
  3. Review: Our team will review your request and may ask for additional information or clarification.
  4. Decision: We will notify you of our decision within 2 business days of receiving all necessary information.

5. Refund Method

If your refund request is approved, we will process the refund using the original method of payment within 7 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.

6. Partial Refunds

In certain circumstances, partial refunds may be granted. This will be determined based on the extent of the service provided and the nature of the issue.

7. Changes to this Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated revision date. It is your responsibility to review this policy periodically.

8. Contact Information

For any questions or concerns about this Refund Policy, please contact us at: support@ufacetechnologysolutions.com